1. Failed generations
When a paid generation stage fails through the hosted Spritey AI workflow, the Spritey credits reserved for that failed run are designed to return to your account automatically. Retry only after the run page shows the failure and returned credits. Free or promotional credits have no cash value and are not eligible for a monetary refund.
2. Subscriptions
You may cancel a subscription before its next renewal. Cancellation stops future charges; service and remaining credits continue through the current paid period unless the checkout terms state otherwise. Subscription periods that have already started are generally not prorated or refunded, except where required by law or when a verified billing or service error prevents meaningful use.
3. Credit top-ups
If a top-up was purchased accidentally, contact us within 14 days. We can consider a refund when none of the purchased credits have been used. Once any credits from the top-up have been consumed, the purchase is generally non-refundable except where required by law.
4. Duplicate, unauthorized, or incorrect charges
Contact support promptly about a duplicate, unauthorized, or incorrectly priced charge. Do not send complete card or bank information. We may ask for the purchase date, amount, checkout email, and transaction reference so the merchant of record can investigate.
5. How refunds are issued
Dodo Payments, the merchant of record identified at checkout, processes approved monetary refunds to the original payment method. Bank processing times vary. Refunds do not include credits already consumed, and refunding a purchase may remove unused credits granted by that purchase.
6. Requesting help
Email support@spritey.ai with the account email, purchase date, product or plan, transaction reference, and a short explanation. Never include a full card number, bank password, API key, or private artifact link.